Careers @ Click

 

Join a team at the intersection of analytics and cybersecurity

Director, Customer Success

As the Director of Customer Success, you will build and lead our customer success team and create and drive programs focused on delivering maximum value to our customers. The right candidate will have strong customer-facing skills and a passion for doing whatever it takes to get the job done. We are looking for a hands-on leader that can think and act both strategically and tactically.

The key objectives are to drive high renewal rates, increase existing customer purchases, and build stellar references by delivering over-the-top value and service to customers. This is an exciting opportunity for someone who wants to have a significant impact on the success of their company.

Responsibilities

  • Build, lead and manage a Customer Success team that is chartered to maximize value to our customers
  • Measure effectiveness of Customer Success by defining and executing on key operational metrics
  • Drive high renewal rates by defining and delivering Customer Success outcomes
  • Expand revenue in accounts via partnership with Click Security Sales team
  • Optimize and manage the post-Sales product installation and delivery process, ensuring maximum success at the onset and throughout
  • Increase customer engagement and usage levels with Click Security products andservices by creating Customer Engagement programs
  • Lead customer advocacy at Click Security and drive improvements in our platform, processes, and people
  • Partner with Click Security Product Management and Managed Services to shape productand service roadmaps that delight customers and improve their experience​

Skills and Qualifications

  • Enthusiastic and creative individual with the ability to inspire others
  • Ability to interact effectively and build relationships with all levels of customerorganization from C-level to end-users
  • Security space background
  • Excellent customer management and problem solving skills
  • Excellent communication and presentation skills
  • Strong collaboration skills: will be required to coordinate closely with multiple teams
  • Strong project management skills
  • Ability to work in fast-paced environment and stay on top of multiple activities
  • Comfortable working in a fast paced environment
  • Comfortable with ambiguity

Experience

  • 5-10 years of experience in consulting or account management with enterprise security software companies, or with professional service firms deploying enterprise securitysolutions. Direct experience with Managed Security Service Providers and/or SIEM deployments is preferred
  • Proven customer relationship skills; passionate about customer success
  • Strong customer escalation and resolution capabilities
  • Ability to coordinate cross-functionally and balance the needs of the customer with the needs of the organization
  • Strong negotiation and conflict-resolution skills
  • Expertise in understanding and relating issues between technical IT staff and business users and the ability to articulate these concepts to technical and non-technical groups
  • Deep understanding of value drivers in recurring revenue business models

Travel

Up to 30+% travel

Qualified candidates should submit a cover letter and resume to hr@clicksecurity.com.

Senior Security Analyst

Click Security is seeking a Senior Security Analyst to help conceive the analytics that will enable us to realize our vision. We’re implementing new ways of correlating, analyzing, and visualizing data. You’ll also use the Click system to find network security breaches in customers’ environments.

The ideal candidate will have superior knowledge of network security analysis, the conceptual ability to assist with formulating strategies around analysis and analytics, and the ability to communicate at a high level, both verbally and in writing. You must live in Austin, TX or be willing to relocate.

Responsibilities

  • Analyze network security events in customer environments.
  • Keep up-to-date on security trends.
  • Recommend security strategy for the company, including specific threats to address and analytics to create.

Skills and Qualifications

  • 5-10 years of experience in one or more of the following areas: SOC/CERT/CIRT, incident response, network forensics, network engineering, systems administration, software development.
  • Knowledge and experience using Windows and UNIX/Linux operating systems.
  • Effective organizational, technical, customer service and teamwork skills.
  • Experience writing technical and formal reports.
  • Experience presenting to both technical and executive audiences.
  • Demonstrated problem-solving skills and a self-starter work style.

Extras

  • Understanding of how to analyze network traffic and log data, detect and mitigate network intrusions/attacks, and produce reports.
  • Demonstrated work experience with the analysis of exploit kits, tracking intrusions, decoding obfuscated data, network forensics, and malware analysis.
  • Experience and proficiency using security applications; e.g. SIEM, anti-virus, IDS, full packet capture.
  • Experience building scripts and detection logic in current security products.
  • Enterprise incident handling experience.

Qualified candidates should submit a cover letter and resume to hr@clicksecurity.com.

Solutions Engineer - East

Reporting to our Director of North American Solutions Engineers, the Solutions Engineer will be responsible for providing technical pre-Solutions Engineering support to the North American Sales and Business Development teams. The candidate should be a creative, analytical thinker exhibiting strong leadership, interpersonal, communication, presentation, and persuasion skills. A strong technical background with experience in data security is required. An entrepreneurial spirit is imperative as candidate should be comfortable working in a fast-paced start-up environment. Even-temperament, collaborative nature, and commitment to the team are must-haves. Unlimited earning potential exists for exceptional talent to grow our business in the emerging market synergizing conventional security controls with the benefits of big data and machine learning.

Responsibilities

  • Play an integral role in the success of the Sales team with minimal supervision.
  • Work closely with the sales executives to present solutions to prospective clients and partners.
  • Develop content for and conduct product demonstrations and webinars.
  • Provide product descriptions and content for proposals in response to RFPs & RFIs.
  • Attend, present, and conduct demonstrations at trade shows and events.
  • Gather ongoing prospect/customer feedback and related information.
  • Work closely with Product Management to inform them of trends and customer requirements.
  • Leverage industry knowledge and experience to define and guide the customer requirements and configuration of solutions.
  • Elicit and document customer requirements.
  • Successfully engage in multiple initiatives simultaneously.

Skills and Qualifications

  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Collaborate with customer IT, business team members, senior executives and subject matter experts to develop and quantify significant ROI’s for solutions.
  • Ability to work in a team environment with minimal supervision.
  • Excellent written and verbal communication skills.
  • Ability to craft a solution with appropriate products and services that meets business goals based on client discussions.
  • Strong work ethic and a team player attitude with a deep commitment to customer satisfaction.
  • Results-oriented with a record of success in meeting deadlines and exceeding quotas.
  • 3+ years’ pre-sales experience in the Cyber Security or Big Data/Analytics industry.
  • Ability and willingness to travel 50%+

Desired Differentiators

  • Candidate will have one or more industry-standard certifications and the ability to discuss relative merits of certifications, preferably with ample levity.
  • Candidate will have strong references that include peers, Customers, and sales folk.

Qualified candidates should submit a cover letter and resume to hr@clicksecurity.com.