Careers @ Click


Join a team at the intersection of analytics and cybersecurity

Director, Customer Success

As the Director of Customer Success, you will build and lead our customer success team and create and drive programs focused on delivering maximum value to our customers. The right candidate will have strong customer-facing skills and a passion for doing whatever it takes to get the job done. We are looking for a hands-on leader that can think and act both strategically and tactically.

The key objectives are to drive high renewal rates, increase existing customer purchases, and build stellar references by delivering over-the-top value and service to customers. This is an exciting opportunity for someone who wants to have a significant impact on the success of their company.


  • Build, lead and manage a Customer Success team that is chartered to maximize value to our customers
  • Measure effectiveness of Customer Success by defining and executing on key operational metrics
  • Drive high renewal rates by defining and delivering Customer Success outcomes
  • Expand revenue in accounts via partnership with Click Security Sales team
  • Optimize and manage the post-Sales product installation and delivery process, ensuring maximum success at the onset and throughout
  • Increase customer engagement and usage levels with Click Security products andservices by creating Customer Engagement programs
  • Lead customer advocacy at Click Security and drive improvements in our platform, processes, and people
  • Partner with Click Security Product Management and Managed Services to shape productand service roadmaps that delight customers and improve their experience​

Required Skills and Characteristics

  • Enthusiastic and creative individual with the ability to inspire others
  • Ability to interact effectively and build relationships with all levels of customerorganization from C-level to end-users
  • Security space background
  • Excellent customer management and problem solving skills
  • Excellent communication and presentation skills
  • Strong collaboration skills: will be required to coordinate closely with multiple teams
  • Strong project management skills
  • Ability to work in fast-paced environment and stay on top of multiple activities
  • Comfortable working in a fast paced environment
  • Comfortable with ambiguity


  • 5-10 years of experience in consulting or account management with enterprise security software companies, or with professional service firms deploying enterprise securitysolutions. Direct experience with Managed Security Service Providers and/or SIEM deployments is preferred
  • Proven customer relationship skills; passionate about customer success
  • Strong customer escalation and resolution capabilities
  • Ability to coordinate cross-functionally and balance the needs of the customer with the needs of the organization
  • Strong negotiation and conflict-resolution skills
  • Expertise in understanding and relating issues between technical IT staff and business users and the ability to articulate these concepts to technical and non-technical groups
  • Deep understanding of value drivers in recurring revenue business models


Up to 30+% travel

Qualified candidates should submit a cover letter and resume to